最大的幸福是知道不幸的根源。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

同理心是创新的关键，因为它使我们能够理解和满足人们的真实需求。

The great thing about rock and roll is that someone like me can be a star.

The challenge is to make the invisible visible.

诗歌不是对话，诗歌是在见证者面前进行的独白。