The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

"I'm not a businessman, I'm a business, man."

我知道自我推销很常见，这并不坏。但我不认为这是积极的。

Great leaders listen more than they speak.

我们感知的不是物体，而是它们的效用

使我们无法自由和高尚地活着的最主要原因是对财富的迷恋。

人们常只想到自己的需要，而没考虑自己的能力。