永远不要低估一个简单想法的力量。
切勿用权力去压制你认为不利的意见,因为如果你发表意见时也会遭到压制。
永远不要低估准备的力量——无论是在谈判、运营还是危机管理中。
The limits of my language mean the limits of my world.
Laughter and tears are both responses to frustration and exhaustion. I myself prefer to laugh, since there is less cleaning up to do afterward.