The customer’s trust is the most valuable ingredient in any recipe.

The biggest risk is not taking any risk. In a world that's changing quickly, the only strategy that is guaranteed to fail is not taking risks.

The old-fashioned dictator does not exist under scientific management. The man at the head of the business under scientific management is governed by rules and laws which have been developed through hundreds of experiments just as much as the workman is.

人们相信耳朵不如相信眼睛。