我们需要痴迷于客户未满足、未表达的需求。
Psychology should illuminate how we cope with our environment.
The laws that forbid the carrying of arms are laws of such a nature. They disarm only those who are neither inclined nor determined to commit crimes.... Such laws make things worse for the assaulted and better for the assailants; they serve rather to encourage than to prevent homicides, for an unarmed man may be attacked with greater confidence than an armed man.
魔鬼最厉害的伎俩就是让世界相信他不存在。
"In the end, we will remember not the words of our enemies, but the silence of our friends."