The best buildings come from the careful consideration of the needs of the people who will use them.

The quality of an organization's customer service determines the quality of its customer loyalty.

以往的事过去了便不再重提，现在的事做一件有一件的功劳，未来的事情省一件便省去许多麻烦。

真相很少是纯粹的，也从来不是简单的。