The role of a leader is to create more leaders, not followers.
丰田模式的关键及其独特之处不在于任何单一要素,而在于将所有要素整合为一个系统。必须每天以非常一致的方式实践,而非断断续续。
The act of writing is an act of resistance against forgetting.
不要信任所有人,但要信任有价值的人;前者是愚蠢的,后者是谨慎的标志。
"There are moments when the past feels so close you could reach out and touch it, and then it’s gone again, like smoke."
"The best way to innovate is to start with the customer."