Success is about being happy with what you're doing.
The customer is the ultimate judge of our products, and their satisfaction is our top priority.
"Writing is a way of living, a way of existing, a way of being in the world."
"You can’t just sit down and write a book. That’s not how books get written. Books get written by living your life, by being open to the world, by paying attention."
The things we admire in men, kindness and generosity, openness, honesty, understanding and feeling, are the concomitants of failure in our system. And those traits we detest, sharpness, greed, acquisitiveness, meanness, egotism and self-interest, are the traits of success.
The quality of an organization's products and services is a direct reflection of the quality of its management.