你最不满意的顾客是你最大的学习来源。

The past is a foreign country; they do things differently there.

质量永远不应该妥协，即使面对成本上升。

No man should judge unless he asks himself in absolute honesty whether in a similar situation he might not have done the same.

品质是企业的生命线，没有品质就没有市场。

人类的心灵被设计来寻找并发现证实其已有信念的证据。