Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
世界上最好和最美丽的东西是看不见甚至摸不到的——它们必须用心去感受。
The books that we reread the most are the ones that most clearly describe the world we already know.