The most important property of a program is whether it accomplishes the intention of its user.
最好的领导者多听少说——理解先于行动。
The heart of another is a dark forest, always, no matter how close it has been to one's own.
爱是唯一的现实，它不仅仅是情感，它是终极真理。
Listen to your customers more than you speak to them - they'll tell you exactly what you need to know.