I hope that in this year to come, you make mistakes. Because if you are making mistakes, then you are making new things, trying new things, learning, living, pushing yourself, changing yourself, changing your world. You're doing things you've never done before, and more importantly, you're doing something.
You can't go back and change the beginning, but you can start where you are and change the ending.
The customer’s voice should always be the loudest in the room.