Happiness is not a right; it is a rare and precious exception.
Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.
痛苦是暂时的，但荣耀是永恒的。
郦波在讲座中引用马克·吐温的话并加以阐释
每一枪都很重要，每一刻都很关键。
The most effective way to destroy people is to deny and obliterate their own understanding of their history.
Literature is the art of finding the extraordinary in the ordinary.