关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。

沉默可以是最响亮的抗议形式。

你的工作将占据你生活的一大部分，所以确保它是你热爱的事情。

Most people are afraid of change, but if you look at it like it's something that can always count on, then it can be a comfort．It doesn't have many things that you can count on．

the only thing we have to fear is fear itself.

存在就是矛盾。