生活中最伟大的荣耀不在于从不跌倒，而在于每次跌倒后都能爬起来。
这辈子，无论在什么事上我都不如Jo，而我，不会成为你被她拒绝才勉强接受的替代品。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.