Success is not about the position you hold, but the difference you make.
Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.
"You can't change what you refuse to confront."
领导力是创造一个让人们能够茁壮成长的环境。
On progress: "If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering."