Continuous improvement isn't just a process, it's a mindset that should permeate every level of our organization.

Music is the light in the darkness.

儿童不仅在心理上是被动的，而且像一个空花瓶，是一个有待于充满及塑造的生命。

The quality of an organization is never better than the quality of its people.

I try to write books that are both entertaining and thought-provoking.