The customer’s satisfaction is the ultimate measure of our success.

The most successful leaders are those who listen more than they speak.

"Books are the plane, and the train, and the road. They are the destination, and the journey. They are home."

The only way to make sense out of change is to plunge into it, move with it, and join the dance.

We must balance short-term profits with long-term sustainability.

我写作是为了理解，也同样是为了被理解。