The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

The only justice is to follow the sincere intuition of the soul, angry or gentle. Anger is just, and pity is just, but judgement is never just.

演出相当成功，但观众则是一场灾难。

领导力在于让你的存在使他人变得更好，并确保这种影响在你离开后依然持续。