The problem of quality management is not what people don't know about it. The problem is what they think they do know.
无论多么聪明的人,在他年轻时都曾说过或做过一些事情,后来回想起来会感到不快,以至于如果可能的话,他会很高兴地从记忆中抹去。
最好的建筑是与环境相协调的。
The stories we tell ourselves about ourselves are the most powerful stories of all.