领导力不是掌控,而是照顾那些你负责的人。
Leadership is not about being in charge. It's about taking care of those in your charge.
如果你不倾听客户的声音,你就已经落后了。
The speed of the leader determines the rate of the pack.
领导力意味着以同情心和清晰度做出艰难的决定。
做好事如同背负重物而登山,志向虽已确立,但总是担心力不从心;干坏事如同骑马下山,虽然未加鞭,但却欲驻足而难以自禁。
最好的故事是那些让你感觉被理解的故事。