Customer satisfaction is worthless. Customer loyalty is priceless.

孔子说：“富和贵，人人向往，不以正当的方法得到的，不要享受；贫和贱，人人厌恶，不以正当方法摆脱的，不要逃避。君子扔掉了仁爱之心，怎么算君子？君子时刻不会违反仁道，紧急时如此，颠沛时如此。”

在这个快速变化的行业中，我们必须适应，否则就会被淘汰。

I don’t count the hours I practice, I make the hours count.

成功不是幸福的关键，幸福才是成功的关键。

Never underestimate the power of a simple idea executed well.

Your self-worth is determined by you. You don't have to depend on someone telling you who you are.

If you're not failing occasionally, you're not pushing hard enough.