The best businesses solve real problems for real people.
最好的企业是为真实的人们解决真实的问题。
Don't search for defining moments because they will never come. The moment that define you have already happened, and they will already happen again.
Customer obsession is the starting point for everything we do.
"The stories we tell about others are often the stories we tell about ourselves."
商业成功源于比任何人都更了解你的客户。