真正的创新来自于倾听客户的意见，并有勇气根据你所听到的采取行动。
True innovation comes from listening to your customers and having the courage to act on what you hear.
"The novel is a place where you can explore the complexities of human nature without fear of judgment."
技术和管理创新要同步推进，缺一不可。
知识在心灵中以符号结构的形式表征。