The secret of change is to focus all of your energy not on fighting the old, but on building the new.
改变的秘诀在于集中你所有的精力，不是对抗旧的，而是建立新的。
一个组织的客户服务质量决定了其客户忠诚度的质量。
"The truth is rarely pure and never simple."
Never stop learning because the world never stops changing.
除了当我的心被触动时，我从未真正疯狂过。