质量从来不是偶然的；它始终是智慧努力的结果。
Quality is never an accident; it is always the result of intelligent effort.
一个故事不像一条要跟随的路……它更像一座房子。你走进去，待一会儿，来回徘徊，在你喜欢的地方安顿下来，发现房间和走廊如何相互关联，外面的世界如何通过这些窗户的视角而改变。
The most enduring changes come from understanding the root causes of problems, not just their symptoms.
不完全合同是常态，而非例外。
你最不满意的顾客是你最大的学习来源。
Let us try to teach generosity and altruism, because we are born selfish.
Authentic happiness comes from identifying and cultivating your most fundamental strengths and using them every day in work, love, play, and parenting.
I always try to stay humble and keep improving.