所有好书都有一个共同点——它们比真实发生的事更真实。

简单并非易事

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

伐矜(jīn今)：自大自夸。举事：办事。自大自夸，喜欢独断专行，是办事情的祸根。