Customer satisfaction is worthless. Customer loyalty is priceless.
客户满意度毫无价值,客户忠诚度才是无价的。
我是讲述者,这就是我的生活。
The most important thing in communication is hearing what isn't said.
写作是在一个世界中创造另一个世界。
You can't stop the waves, but you can learn to surf.