Customer satisfaction is worthless. Customer loyalty is priceless.
客户满意度毫无价值,客户忠诚度才是无价的。
市场失灵常常不是市场的失败,而是市场设计的失败。
Strive for excellence, not mediocrity.
Leadership is about making tough decisions with both courage and compassion.
The powerful have always preyed on the powerless. That's how they became powerful in the first place.