Customer satisfaction is worthless. Customer loyalty is priceless.
客户满意度毫无价值,客户忠诚度才是无价的。
I fought for my voice, and I won.
我是讲述者,这就是我的生活。
The most important thing in communication is hearing what isn't said.
真相并不总是美丽的,但追求真相总是美丽的。
写作是在一个世界中创造另一个世界。
You can't stop the waves, but you can learn to surf.