有一句话我等了三十年，现在终于可以说了：“老爸，我总是跟你说，我会回来拿到我的学位的！”我要感谢哈佛大学在这个时候给我这个荣誉。明年，我就要换工作了(注：指从微软公司退休)……我终于可以在简历上写我有一个本科学位，这真是不错啊。

Change is inevitable, but growth is optional.

不要追逐风，要造风车。

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

Innovation is not just about technology; it's about changing the way we think and operate.