Customer trust is hard to earn and easy to lose; never take it for granted.
顾客的信任难获得易失去;永远不要视为理所当然。
Nothing is a waste of time if you use the experience wisely.
剑鞘保护剑的锋利,自己却满足於它自己的迟钝。
A great biography should be like a portrait that captures both the light and the shadow.