Customer needs always come first; everything else is secondary.
客户的需求永远是第一位的，其他都是第二位的。
Operational effectiveness and strategy are both essential to superior performance, which, after all, is the primary goal of any enterprise.
保持谦逊，保持渴望，永远不断学习。
Most of what makes a book 'good' is that we are reading it at the right moment for us.
生活的意义在于产生影响，而不是赚取收入。