数据是冰冷的,但服务应该是有温度的。
Data is cold, but services should be warm.
No matter how good you get you can always get better, and that's the exciting part.
2005年:贝索斯致股东信《尽管是数字在发挥作用,但决策因素还是“判断”》
"The imagination is a muscle. If you don't use it, it atrophies."
我不是那种在关键时刻退缩的人。