All human errors are impatience, a premature breaking off of methodical procedure, an apparent fencing-in of what is apparently at issue.
所有人类的错误都是不耐烦,过早地中断有条不紊的程序,对表面问题进行明显的围栏。
"We are all broken, that's how the light gets in."
不要为那些不愿在你身上花费时间的人而浪费你的时间。
We need to be obsessed with our customers' unmet, unarticulated needs.
Silence remains, inescapably, a form of speech.