The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

——2004年在南京航空学院上的演讲

You have to stay true to yourself and never let anyone take away your light.

每一个通过试管婴儿出生的孩子都是一个奇迹，证明了生命的韧性。