The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

"Words have weight, and writers must bear the responsibility of that weight."

感叹古代工匠的智慧与技艺高超。

我总是努力从每一种情况中吸取教训。

Dream big and dare to fail.

I like to be challenged. I like to do things that people say I can't do.

The most valuable asset any company has is its people.