作家必须是一个永远的初学者,总是怀疑,总是探索。
The writer must be a perpetual beginner, always doubting, always searching.
大多数人不是为了理解而听,而是为了回答而听。
客户满意度始于理解他们未说出口的需求并超越他们的期望。
I like to think of my work as a kind of translation between different systems and contexts.