我认为我们在沉默中，在未说出口的话中，已经沟通得足够好了。
"I think that we communicate only too well, in our silence, in what is unsaid."
"The most important thing is to stay customer-obsessed."
伤害我们的并非我们的遭遇，而是我们对此的回应。
心灵是一个过程流，而非对象的集合。