记忆是一件奇怪的事情。它的运作方式并不像我想象的那样。我们习惯于把它想象成相机或录音机,但它根本不是那样的。它更像是一个画家。它创造了一幅画,但这幅画并不总是相同的。
Success is not final, failure is not fatal: it is the courage to continue that counts.
You think it will never happen to you, that it cannot happen to you, that you are the only person in the world to whom none of these things will ever happen, and then, one by one, they all begin to happen to you, in the same way they happen to everyone else.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.