超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。

每个人都是艺术家。

The strictness of Russian laws is softened by the non-obligatory nature of their execution.

The truth of history is often found in its silences.

除非你先是一个读者，否则你不可能成为一个作家。