最有力的故事是那些与灵魂对话的故事。
"The most powerful stories are those that speak to the soul."
To love means loving the unlovable. To forgive means pardoning the unpardonable. Faith means believing the unbelievable. Hope means hoping when everything seems hopeless.
【译文】 孔子说：“见到贤人，要向他看齐；见到不贤，要反省自己。”
逆向思考往往能带来意想不到的好处。
The past is never dead. It's not even past.
The way management treats the associates is exactly how the associates will then treat the customers.