我相信在一切似乎都出错的时候要保持坚强。
I believe in being strong when everything seems to be going wrong.
有时候，沉默比语言更有力量。
If you want to see what this nation is all about, you have to ride the rails. Look outside as you speed through, and you’ll find the true face of America.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
To understand the present, we must understand the past.
"Gratitude can transform common days into thanksgivings, turn routine jobs into joy, and change ordinary opportunities into blessings."