Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.

I'm like a puzzle with many missing pieces.

真正的领导者要敢于承担责任，敢于做决定。

所有权之所以重要，是因为它会影响激励。

真相很少纯粹，也绝不简单。