Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.

译文：用责备外人的心态责备自己，用宽恕自己的心态宽恕别人。赏析：严于律己，宽以待人。严格要求自己才能服众，宽恕别人就会赢得他人的尊重。