客户满意度应该是每个商业决策背后的驱动力。

The poor often lack the information needed to make good choices, and when they do have it, they often don’t trust it.

Poetry is just the evidence of life. If your life is burning well, poetry is just the ash.

不要把事实告诉不值得的人。

In the food industry, trust is the most important ingredient you'll ever work with.

"The marks humans leave are too often scars."

我们不是在经营服务人的咖啡生意，而是在经营提供咖啡的人的事业。