Your most unhappy customers are your greatest source of learning.
该称颂的却不称颂,这就是不仁。 
The most exciting phrase to hear in science, the one that heralds new discoveries, is not 'Eureka!' but 'That's funny...'
"The power of words can shape destinies."
未讲述的故事是未活过的生命;通过叙事,我们赋予存在以意义。
El escritor no es un creador, sino un descubridor de mundos.