我总是被复杂和有缺陷的角色所吸引,因为那正是使他们成为人类的原因。
I've always been drawn to characters who are complex and flawed, because that's what makes them human.
The greatest thing in life is to keep your mind young.
Train people well enough so they can leave, treat them well enough so they don't want to.
The quality of an organization's customer service determines the quality of its customer loyalty.
The most successful businesses are those that align their goals with the needs of their customers.