"Manchmal muss man weit reisen, um zu verstehen, was zu Hause passiert."

The quality of an organization's processes determines the quality of its products and services.

I’m here. I’m not going anywhere. No matter what the injury – unless it’s completely debilitating – I’m going to be the same player I’ve always been. I’ll figure it out. I’ll make some tweaks, some changes, but I’m still coming.

The most painful state of being is remembering the future, particularly the one you'll never have.

True understanding comes from empathy.