如果你认为你是最好的，你就永远不会成为最好的。
If you think you’re the best, you’ll never be the best.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
