过去是一个陌生的国度；他们在那里做事的方式不同。
The past is a foreign country; they do things differently there.
客户满意度毫无价值，客户忠诚度才是无价的。
我不必成为除了我自己以外的任何东西。
A scientist in his laboratory is not a mere technician: he is also a child confronting natural phenomena that impress him as though they were fairy tales.
A leader is one who knows the way, goes the way, and shows the way.