世界是一个复杂的地方，我试图在我的写作中反映这一点。
The world is a complicated place, and I try to reflect that in my writing.
You can obsess about serving your customers/audience/clients， or you can obsess about beating the competition. Both work， but of the two， obsessing about your customers will take you further.
仪器扩展了我们的感官，但它们不能取代我们的判断。
文学是唯一能让真相在众目睽睽之下隐藏的地方。
Success in business comes from understanding not just your customers, but the world they live in.
Change is uncomfortable, but stagnation is fatal.
伟大不是被给予的，而是赢得的。
心理学是研究心理过程的科学。